Return Policy:
PLEASE CONTACT US FOR RETURN APPROVAL AND TO RECEIVE AN RMA NUMBER BEFORE SENDING AN ITEM BACK
Return request are accepted within 30 days of your order purchase date. Buyer pays for all return shipping charges. The item(s) must be received within 5 business days from the approval date. Package(s) must be shipped with insured/tracked postage. All items must be packed and secured the same way in which you received them.
If items are damaged/unsellable due to your poor packing and handling, we may charge you up to a 100% restocking fee.
Returns that are opened and able to be resold, are assessed up to a 50% restocking fee. Refunds will be issued for the cost of the product only (less restocking fee) and will not include original shipping costs. IF an item offers “free shipping”, the refund amount will have the actual shipping charges we incurred AND any restock fee deducted from the cost of the item.
To initiate a return please send an email to sales@mrtrain.com utilizing “RETURN REQUEST” in the subject. Please provide your name, address, phone number, order number and return reason in the email. We will review and typically respond to your request within 48 hours. Once we respond, you’ll be notified by e-mail of the status of your return request.
For approved requests, you’ll receive a unique RMA number. This number MUST be included inside your package (we recommend printing out the email with your RMA number and including it in the box) and WRITTEN on the outside of the package.
After receiving your return, it will be inspected and assessed any restocking fees. Please allow 10 business days for the refund to show on your original payment method. If you have not seen the refund after 10 business days, please contact us for more information.
*PERSONALIZED ITEMS CANNOT BE RETURNED FOR ANY REASON
*CUSTOM BUILT ITEMS CANNOT BE RETURNED. WHEN GIVING CUSTOM MEASUREMENTS BE POSITIVE TO DOUBLE CHECK ALL MEASUREMENTS BEFORE SUBMITTING AND AGREEING TO THE CUSTOM ORDER.
*CLEARANCE AND/OR “BLEMISH” ITEMS ARE SOLD AS IS AND CANNOT BE RETURNED FOR ANY REASON
*PROMOTIONAL AND “FREE” ITEM OFFERS CANNOT BE RETURNED FOR CASH VALUE